All work
Case 05 / 08 — Inbound Email Automation
Gmail AI Auto-Reply Automation
- Make.com
- Groq LLM API
- Gmail API
The Problem
Inbound customer emails were sitting unanswered for hours during business hours and days over weekends, costing responsiveness and, sometimes, the deal.
What Was Built
A Make.com + Groq-powered automation that reads inbound emails, understands intent, and drafts or sends contextual auto-replies — handling first-response instantly.
Impact
First-response time dropped from hours to under a minute for common inquiries, freeing the inbox owner to focus only on the emails that actually need a human.