All work
Case 03 / 08 — Internal Customer & Service Management PWA
QBE India Service CRM
- Progressive Web App
- Customer data model
- Service ticket workflow
The Problem
QBE India HP World (an HP-authorized retail & repair business in Dhanbad) had customer records, service tickets, and repair status scattered across registers and WhatsApp — no single source of truth.
What Was Built
An installable internal PWA that tracks customers, service tickets, repair status, and follow-ups in one place, built specifically around how the shop floor actually works.
Impact
Replaced manual registers with a searchable digital system — the team can now find any customer's repair history and status in seconds instead of flipping through paper logs.